Services

Everything a London move needs — from one team

Finding the home is only the start. We handle the contract, the deposit, the utilities and the move itself, so you can focus on your studies.

Core services

Finding, securing and managing your home

Home search & viewingsStudios, 1- and 2-bed apartments near your campus, viewed in person or by video.
Tenancy & complianceContracts, right-to-rent checks and deposit protection handled correctly, first time.
Move-in supportKey collection, utilities, council tax exemption and internet — set up before you arrive.
Ongoing careMaintenance, extending your stay and end-of-tenancy — one contact for the whole stay.
Remote & globalSecure your home before you fly. We work across time zones and accept international payment.
Bilingual supportEvery document and every conversation available in English and 中文.
Additional services

Beyond the tenancy

Airport pick-up & drop-offMet at Heathrow, Gatwick, Stansted, Luton or City and driven straight to your new front door. Professional drivers, always on time.
End of tenancy cleanDeep kitchen and bathroom cleans, carpets and windows — so you protect your deposit and leave on good terms.
Moving helpCareful packing, protective wrapping, safe transport and unpacking — across the street or across the city.
What’s included

Set up and ready to move in

With your home
  • Fully furnishedBed, sofa, desk, white goods — just unpack and settle in.
  • Modern, secure developmentsConcierge or secure entry, lifts and on-site management in most buildings.
  • Deposit protectedRegistered with a government-approved scheme (mydeposits) within 30 days.
  • Utilities arrangedElectricity, gas, water and broadband set up before you arrive; council tax exemption guidance for students.
  • Near your campusBuildings chosen for commute times to London’s main universities.
With every tenancy
  • One dedicated contactA named person from first enquiry to checkout.
  • Bilingual contractTenancy agreement explained in English and 中文 before you sign.
  • Secure overseas bookingReserve from abroad with video viewings and international payment.
  • Transparent pricingWhat you see is what you pay — no hidden charges, no bidding, and never more than one month’s rent in advance.
  • Maintenance lineReport an issue any time; we coordinate the repair.
FAQ

Questions we’re asked most

Can I secure a home before I arrive in London?

Yes. Most of our tenants book from overseas. We arrange video viewings, send the contract for e-signature and accept international payment, so the keys are ready when you land.

Do I need a UK guarantor?

No UK guarantor is required for most of our homes. Where referencing can’t be completed we’ll explain the options — such as a UK-based guarantor or a guarantor service — before you commit. In line with the Renters’ Rights Act we never ask for more than one month’s rent in advance.

How is my deposit protected?

Every deposit is registered with mydeposits, a government-approved scheme, within 30 days. You receive the certificate and prescribed information by email.

What does the rent include?

Rent covers the home itself. Utilities (electricity, gas, water, broadband) are set up for you and are usually billed separately; we tell you the typical monthly cost for your building up front.

Do students pay council tax?

Full-time students are exempt. We show you how to obtain your exemption certificate from your university and send it to the council.

How quickly do you reply?

Within a few hours during office hours (Mon–Fri 10am–6pm UK time), by email, WeChat or phone — in English or 中文.

Can I pay from China?

Yes. We accept international bank transfer and have partnered with Bank of China and Fusion Pay for straightforward cross-border payment.

What happens at the end of my tenancy?

We arrange checkout, inventory and — if you’d like — our end-of-tenancy clean, so your deposit comes back in full.

Want a service that isn’t listed?

Tell us what you need — if we can’t do it ourselves, we’ll connect you with someone we trust.

Ask the teamMake an offer